Please bear with us as we work through our orders. Also, please advise a ‘safe place’ to leave your products.

FAQ

Do you test on animals?
The short answer is no! It is illegal in the UK and Europe to test finished products on animals and we don't do it. We have also not registered our products for sale in mainland China, as animal testing is required by local authorities.  

Are your products certified organic?
Not at the moment, but our products are formulated in line with recognised organic standards and we are working towards certifying them. Our small manufacturing unit is still relatively new and a lot of paperwork and tracking is required for certification, which we are putting in place.

Are your products safe during pregnancy?
We have formulated our products to be as safe to use during pregnancy as possible. However, some of our products do contain essentials oils or fragrance allergens coming from our 100% natural fragrance blends, most of them in infinitely small quantity. Please let us know which product you are interested in and we will provide the exact breakdown of allergens contained in the formula so that you can check with your physician/doctor if you are concerned.

Can I return a product even if I have tried it?
We offer all customers a no quibble return if you are not happy with your order for any reason. Please contact us at hello@thistleandclay.co.uk and let us know your order number and the reason. We will send you out a returns form to send back with your order.

Can I collaborate with you on Instagram / on my blog?
We would be pleased to discuss this with you! Please let us know more about you and your audience and we will let you know if we think there is a good fit.